Tours Terms and Conditions

  • Your Contract With Us

These Booking Conditions, apply to your contract with B.A.T. Tours. Email: brazacademytraining@gmail.com Please read them carefully as they set out our respective rights and obligations and you will be bound by them. In these Booking Conditions references to “you”, “your”, “group leader”, ‘the client’ include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. Our acceptance of your deposit or payment, and the issuing of an invoice, forms a contract between us and the party leader (first named passenger) acting on behalf of all passengers in the party.  

  • Making Your Booking

To make a booking, you will need to contact the reservations department, or book online through the website where applicable. The person making the booking will be deemed to be the party leader, and must be at least 18 years old at time of booking. The party leader is deemed authorized to make the reservation on behalf of all persons on the booking and all named persons are deemed subject to the Booking Conditions. The party leader is responsible for making all payments on behalf of all persons on the booking. Once we have received your booking and payments, we will confirm your tour reservation by issuing a confirmation invoice to the party leader, subject to availability. Your booking will exist once we have issued your confirmation invoice. Please check this invoice as soon as you receive it, and contact us immediately if any information appears to be incorrect or incomplete on the confirmation or any other document issued, as it may not be possible to make certain changes later on in the process.

  • E-Brochure/Website Accuracy

Although we make every effort to ensure the accuracy of the e-brochure information and pricing, regrettably errors may occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking. We reserve the right to make any make any amendments and / or corrections to our e-brochure information and pricing.

  • Payment

The deposit required will depend on the components you choose. Our standard deposit is $500 per person, together with any necessary supplier payments (e.g. some airlines, transport providers or hotel will require full payment and / or non-refundable deposits at the time of booking. Some Airlines, transport providers or hotels will require full payment at the time of booking and where possible your travel consultant will advise this at the point of booking. Airlines may also cancel seats. In this instance, you may be required to pay a further deposit at short notice to secure flights. Although a provisional reservation for a scheduled flight may be made on payment of a deposit, a confirmed booking cannot exist, neither can the price be guaranteed, until final payment for the ticket has been received and the ticket issued. Your balance must be paid before the date specified on the travel confirmation which is normally no later than 12 weeks before your departure date. If we do not receive final payment by the due date then we / the provider of the services in question reserve the right to treat your booking as cancelled by you and cancellation charges will be applicable as detailed in section 10 below. Full payment will be required for all bookings made within 12 weeks of departure. Accepted payment methods include cash, credit cards, and wire transfers

  • The Price of Your Tour

Unless otherwise stated, all prices are based on two people sharing a twin- or double-bedded room. There will normally be supplements for single travelers and sometimes there are reductions for three or more people sharing a room. Exact prices can only confirm by one of our travel advisors creating a tailor-made quote for you. We reserve the right to amend the price of unsold tours at any time and correct errors in the prices of confirmed tours. We can change your tour price after you have booked, only in certain circumstances, but no later than 20 days before departure: Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports, or exchange rates mean that the price of your travel arrangements may change after you have booked. We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premium and any amendment charges. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another date if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. Unless otherwise stated in writing the package price does not include the cost of drinks, food, admission, transfers, parking charges, porterage, fees, contributions and/or any other.

  • Travel Insurance

Adequate travel insurance is a condition of your contract with us. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. You must ensure that your policy specifically includes Coronavirus (Covid-19) related Cover, Disruption Cover (sometimes sold as an optional extra) and other public health emergencies. If you fail to travel with sufficient and comprehensive insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available. Please note that we cannot advise you on this. It is your responsibility to ensure you have appropriate and adequate travel insurance.  

  • Changing Your Booking

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or by e-mail from the e-mail address given to us at the time of booking. You will be asked to pay any further costs we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% off that part of the arrangements. If you wish to vary your travel dates, duration, flight arrangement or accommodation, then we will need to recalculate your holiday / tour price as some of the elements may incur different costs from your original booking. In this case we will advise you of any changes in costs either increases or decreases applicable in addition to the amendment fee. Where the size of the party is changed, the price for the rest of the party members will be recalculated on the new party size if applicable. Providing a name change is provided to us before this will be treated as an amendment and carries the appropriate fee except in the case of scheduled flights where they will almost always levy 100% cancellation charge. Where changes by you result in the size of the party or the total sell price of the tour being reduced, an $50 Administration fee will be applicable plus any additional costs due to the reduction of numbers. You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing as soon as possible and no later than 7 days before departure. Both you and the new traveler are responsible for paying all costs we incur in making the transfer. Please note however that re-ticketing charges levied by scheduled airlines in respect of name changes will incur cancellation charges which can be as much as 100% of the flight cost. Also, some scheduled airlines may not even permit name changes.  In addition to any supplier change fees, we apply a $30.00 administration fee, in respect of changes that you may make to your booking withing 6 weeks before departure in addition to any supplier charges.

  • Changes Made By Us

It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it, wherever possible. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. In extreme circumstances where an event is outside of our control (for example and airline cancelling a flight and we change your booking to an alternative flight to the same destination from any departure airport within 150 miles of the original departure airport or port), such a change will not be a significant one entitling you to cancel without payment of the normal cancellation charges.

Significant Changes

Occasionally, after we have confirmed your booking, we have to make significant changes to your booking, such as a price increase of more than 8%, or a change to your tour, which results in more than 12 hours change in the time of departure or return, or a change of resort, or in the type of accommodation offered, or some other significant alteration to any of the main characteristics of the travel services you have booked.

Where we have to make a significant change, we will inform you without undue delay and you will have the choice to: –

a) accept the proposed change; or

b) accept an alternative tour, if available, and if the alternative tour is of lower quality or cost, you shall be entitled to a refund of any price difference; or

c) cancel your booking and receive a full refund of all the monies you have paid (except for any insurance premiums, unless you can show us that you cannot reuse your policy).

You must inform us of your choice within 7 days from the date upon which we notified you of the significant change. Where you accept the significant change or an alternative tour, these Booking Terms and Conditions will continue to apply to your booking. If you do not respond to us within 7 days, we will assume that you are not accepting options (a) or (b) and you will only be entitled to a refund in accordance with option (c) above.

  • Cancellation By You

Should you wish to cancel your package or part of your tour booking, you must notify us in writing signed by the person who made the booking as soon as possible. Any such notification must be sent via email or by certified mail if mailed. Notification of cancellation will only be effective from the date it is received at our offices. If your cancellation takes place prior 12 weeks of your departure there will be no refund of deposits paid. If you have paid more than the deposit required, then the balance over and above the required tour deposit will be refunded (see section 12, Cancellation Charges). If your cancellation takes place within 12 weeks of your departure no money will be refunded. You may be able to recover these cancellation charges from your travel insurance company if the reason for your cancellation falls within the terms of your insurance policy.

You also have the right to cancel your booking before the start of your tour, without paying cancellation charges, in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity and significantly affecting the performance of your package or which significantly affects the carriage of passengers to the destination. You will be entitled to a full refund of any monies you have paid minus any expenses we cannot recover from suppliers (or except for any insurance premiums, unless you can show us that you cannot reuse your policy), but shall not be entitled to additional compensation.

  • Cancellation By Us

If we do not receive the full amount outstanding by the due date, generally 12 weeks prior departure, we reserve the right at any subsequent time before departure to cancel the booking and charge cancellation fees. Very rarely it is necessary to cancel arrangements and we reserve the right in our absolute discretion to do so. However, we will not cancel after the date the final balance of your tour falls due unless you default in payment or we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care such as those mentioned in the important note below. If we do cancel (other than due to your default in payment) we will offer you the choice of an alternative tour of comparable standard if available (with you paying or receiving a refund in respect of any price difference) or a full refund of all monies paid together with the compensation set out in clause 6 above (Insurance). In the unlikely event we have to cancel an excursion for any reason whatsoever a full refund of that excursion will be made or an alternative excursion will be offered at no extra cost. If we have to cancel an excursion and you are directly the cause, no refund of monies will be paid. Excursions are defined as but not limited to stadium tour, training session, live game, friendly match, social activity etc.  

  • Cancellation Charges

If we cancel your booking for non-payment or if you cancel the tour (cancellation must be notified in writing to us) the following cancellation charges are payable by you: (these cancellation charges are applied to cover our expected losses for the transport and accommodation and any other services that we pay for in advance): –

  • 45 days or less before departure 100% of the trip cost;

  • 46-84 days 90% of the trip cost or all non-refundable supplier payments (whichever is higher);

  • 85 days or more 25% of the trip costs or all non-refundable supplier payments (whichever is higher).

Because of the everchanging nature of airfare structures and the increasing availability of instant purchase air fared most flights which we sell, must be paid for in full at the time of booking, together with the deposit payable (the amount of which will have been advised at the time of booking.). Such airfares are non-refundable and accordingly cancellation of bookings involving instant purchase/ticketed flights will incur loss of airfare together with our standard cancellation charges as detailed above.

Non-Refundable airfares, scheduled tickets, accommodation, event & attraction tickets: Cancellation of a tour involving non-refundable or ticketed air fares, non-refundable accommodation, event or attraction tickets incur the above charges together with additional payments that have been made to the relevant supplier that are unrecoverable.

  • Unavoidable and Extraordinary Circumstances

Unavoidable and extraordinary circumstances means a situation beyond our control (or your control, if you are invoking such a situation), the consequences of which could not have been avoided even if all reasonable measures had been taken, including warfare, other serious security problems such as terrorism, significant risks to human health, such as the outbreak of a serious disease, at the travel destination, or natural disasters such as floods, earthquakes, or weather conditions which make it impossible to travel safely to the destination as agreed in your booking, natural disasters, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, riots, civil commotion, exercise of legislative, municipal, military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service supplier connected with a holiday, fraud perpetrated against us or any other reason beyond our control.

You will not be entitled to compensation where the cancellation or significant change is due to unavoidable and extraordinary circumstances.

  • Credit Note

In circumstance where a Credit Note is issued by us, its validity will be for a defined time period as specified at the time of issue. Credit notes are strictly non-transferable and non-redeemable for a monetary refund at any point. Where the usage terms of a Credit Note are tied to a specific supplier, those terms will be communicated at time of its issue.

  • Quarantine Restrictions

In the event that your tour is cancelled due to any U.S. government or overseas government-imposed Covid-19 related quarantine restrictions, you will have the option to amend your travel dates to a later date, subject to airline policies and procedures. If you are unable to travel due to having to self-isolate either prior to travel or upon your return, relating to Covid-19 or other governmental health advisories, unfortunately, we will not be able to provide you with a refund, and recommend you take out comprehensive travel insurance to cover you for this possibility. In the event that any government-imposed quarantine restrictions are introduced specific to your destination (which affect your holiday / tour, the range of or timing of facilities or activities in resort or delay your return), we regret that we will not be able to provide you with any refund, compensation, or consider any claim for consequential loss. We will however provide any reasonable assistance we can.

  • Our Liability To You

We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organizer” as set out below. Subject to these booking conditions, if we or our suppliers perform or arrange your contracted tour arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your tour), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to: (i) you or another member of your party; (ii) or a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; (iii) or unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. (iv) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking. Our liability will also be limited in accordance with and/or in an identical manner to the contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking.

Our liability will not exceed any limitation applicable under any international convention governing or relating to the provision of the travel service complained of in the place where they are performed or due to be performed, even if that convention has not been ratified or applied in Ireland.

For international transport by air, the provisions of the Warsaw Convention/ the Montréal Convention may apply. For international transport by water, the provisions of the Athens Convention may apply. In respect of rail travel, the Berne Convention, in respect of carriage by road, the Geneva Convention; and, in respect of hotels, the Paris Convention may apply.

This means that we are to be regarded as having all benefits of any limitations of liability contained in any of these conventions or any other international conventions applicable to your holiday. Further, the operating carrier or transport operator’s conditions of carriage will apply to you and form part of your contract with us and with the transport company or carrier.

A copy of the conditions of carriage applicable to the holiday and the conventions referred to above, can be supplied on request. We are entitled to deduct any money which you receive or are entitled to receive from the relevant supplier from any payments we may make to you.

In the event of any liability on our part for injury, illness or death, no payment will be made unless the following conditions are complied with:

  • you must advise us in relation to the injury or illness while at the resort and must also write to us within 28 days of the completion of the holiday;

  • you transfer any rights that you may have, in respect of such injury, illness or death against any person to us or our insurers;

  • you must co-operate fully with us to enable us or our insurers to enforce such rights.

  • Complaints Procedures and Assistance

    Complaints Procedure: We sincerely hope you will not experience any problems with our services. If you do, however, you should contact the representative agent immediately (or call us between the hours of 9am and 5pm ET) as it is likely they will be able to resolve any problem on the spot. If you are outside office hours please email us at your earliest availability. Please note all our representatives are authorized to act on our behalf to provide a quick resolution to your issues while on tour. If there is not a rep available, please contact our office directly. It is strongly recommended that you communicate any complaint to the supplier of the services in question without delay and complete a report form while on tour. If you fail to follow this simple procedure, we will have been deprived of the opportunity to investigate and rectify your complaint while you were on tour this may affect your rights under this contract. 

    If the matter is not resolved or cannot be resolved, while you are away, then you should follow this up, by writing to us, within 28 days from returning from your tour.

  • Assistance We Will Provide to You in Case of Health Emergencies on Your Tour

If you are have a health emergency and you have contacted us looking for assistance, we will provide you with appropriate assistance, without undue delay, in particular by:

  • providing appropriate information on health services, local authorities and consular assistance; and

  • assisting you in making distance communications and helping you find alternative travel arrangements.

If the emergency for which you require assistance was caused intentionally by you or through your negligence, we shall not be liable for the costs of any alternative travel arrangements or other such assistance you require and we reserve the right to charge you a reasonable fee for any assistance we provide, which will not exceed the actual costs we incur.

Make your your travel insurance will cover additional costs due to medical emergency.

  • Passports, Visas, and Health Requirements

It is your responsibility to ensure all of your party holds a valid passport at the time of travel. Some countries insist on up to 6 months validity after your return date. While we can provide basic advice to American citizens regarding passports and visa requirements, clients not holding passports marked American passports should check with their Embassy or Consulate. You must make sure you have all the necessary valid visa, travel and health documents to comply with the requirements of the country you are visiting. Please note all of our paperwork refers to American passport holders only. For all other passport holders, please contact the relevant Consulate or Embassy. We will not accept any liability for refused boarding of Aircraft, or refused entry to a country due to incorrect Visa clearance. Some countries including United States of America, Canada and Australia require an electronic visa to be completed prior to travel. It is your responsibility to complete this and again we accept no responsibility if you do not complete accurately.  

  • Excursions and Activities While On Tour

    We cannot accept any liability for any injuries or loss of monies while you are on tour from independently arranged trips. Such trips do not form part of your package tour booked with us. In some countries we contract with independent representatives to look after your welfare. However, their role is to deal with any issues you have while on tour and to look after your general welfare. They are not authorized to sell anything to you on our behalf, nor have we sanctioned any advice they may give you. Please, therefore, note if you choose to accept any excursions or other activities from them, you do so at your own risk.

  • Conduct While Traveling

    We reserve the right in our absolute discretion to terminate without notice the tour arrangements of any customer whose behavior is such that it is likely, in our opinion or that of any airline pilot, hotel management, or any other person in authority, to cause distress, danger, damage or annoyance to any of our other clients, employees, any third party or to property or if you are or appear to be unfit to travel by reason of intoxicating liquor, misuse of drugs or otherwise. In these circumstances, our responsibility for your journey or tour, including any return flights thereupon ceases. Full cancellation charges will apply and no refunds will be given. Furthermore, we shall then be under no obligation whatsoever to pay you any compensation or meet any costs or expenses you may incur as a result. Agreeing the terms and conditions of the booking, the group leader also accepts responsibility for the good conduct of all participants during the tour/excursion/trip/party/event and warrants that at least one responsible adult will be on active duty at all times to ensure that all participants behave well. Furthermore, it is the group leader’s responsibility specifically to ensure that:

(i) No participant under 21 years of age consumes alcoholic drinks;

(ii) All local laws relating to the consumption of alcohol are at all times obeyed by the participants;

(iii) No participant consumes alcohol to excess;

(iv) No participant smokes in the accommodation/venue/centers/nightclubs unless authorized to do so or in any way causes a fire hazard;

(v) Participants act in a responsible and lawful fashion during the tour/excursion/trip/party/event and do not behave in a way likely to cause damage to property, injury to themselves or others, or offense to other people.

In some cases, and tour destinations, a Good Behavior Bond of $500 per group will be charged initially to each group booking. This Bond will be refunded once the transport supplier(s), accommodation supplier(s) and any other supplier(s) while on tour have advised that no damage or inconvenience has been caused. Should any damage or inconvenience be reported by a supplier then the Bond will be forfeited in full.

  • Information Accuracy

In the event of any conflict or inconsistencies between the Booking Conditions and anything stated by a member of staff, or elsewhere, these conditions shall prevail. We have made every effort to ensure that all the information we provide is correct at the time of giving it. However, you will appreciate that we do not own the accommodation, airlines and other facilities that you will be using. Although we have described these as accurately as possible, we cannot be held responsible for any other subsequent alterations made. There may be occasions, particularly in low season, when some facilities may temporarily be withdrawn. If we receive prior notification of these, we will inform you. Services provided by staff overseas, if applicable, are subject to local regulations and staff availability.

  • Conditions of Suppliers

Please note that the relevant carrier’s conditions of carriage will apply in the case of all air or sea travel some of which may limit or exclude the Carrier’s liability to you, often in accordance with international conventions. Please further note that, by our contract with you, we do not enter into an agreement for carriage by air but rather we only undertake to reserve seats on board one of the airlines mentioned on our websites or in our brochure or such other airlines as may be substituted. Please refer to the conditions of contract and important notices for scheduled air services below. Both the outward and return portions of your ticket must be used. If you do not use the outward portion, you will not be allowed to utilize the return portion. If you miss or do not use your outbound journey, you must contact us for advice on your return journey.

  • Building Work

From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. Often, we do receive advance notice of when it will begin, in which case you will be informed prior to making your booking or within a reasonable time of us being notified. If in any case you have not been informed, and we consider the work will have a significant effect on your stay, we will then review the option of partial refund.

  • Driver Hours

Your final itinerary will adhere to any local regulations regarding commercial driving hours. We would ask you and your group to conform to the final itinerary and not to request your driver(s) to work beyond the limit as this may render them subject to prosecution.

  • Special Requests

If you or a member of your group have any special requests, please inform us as soon as possible in writing. Although we will endeavor to meet any such requests, we regret we cannot guarantee to do so. Special requests include hotel room positioning, any pre-seating arrangements on aircraft or at a live game. Please note that Airlines do restrict the number of seats that may be pre-allocated and your travel consultant will be able to advise you of this at the time of booking. Airlines reserve the right to move your seating even if pre-allocated by us. Most Airlines have a policy of seating families together, but this may mean your party is split up, or across aisles. We cannot accept any liability for dissatisfaction with seating as this is completely out of our control.

  • Special Assistance

We are not a travel company that specializes in dealing with people requiring extra assistance, but we will do our utmost to help any special requirements you may have. Before making a booking, we will need to know if you have any medical/physical/mobility needs which might affect how and if we can deliver all your chosen tour services. These needs may affect your flight, transfers or the suitability of your chosen accommodation or other aspects of your tour. We would ask, therefore, that you advise us of any special needs/requirements to us in writing before making a reservation. Please note that this will not guarantee your needs will be met. It will however enable us to check the suitability of your chosen tour based on the information supplied by you. We cannot be held liable if you fail to tell us about any special requirements that may affect the quality of your tour, or if we are forced to cancel/curtail your tour due to your failure to tell us all relevant information prior to travel.

  • Flight or Ferry Times

Any flight & ferry timings quoted are correct at the time of your booking, but are subject to change. Latest timings will be shown on your final itinerary, but we always recommend you check the Airline’s / Ferry website 48 hours before travel. You must, in addition, ensure you read and observe the instructions sent with your tickets for reconfirming your return flight or ferry. Generally, you will need to reconfirm by telephoning the airline / ferry or the airport / port two working days before the date of your return flight. We will not accept any liability for any increased costs or amendments to any arrangements you have due to a flight or ferry timing change. Cancellation of Ferry If ferries are cancelled prior to departure, we will do everything in its power to get you or your party to the said destination by arranging alternative ferry routes or sailings. We cannot be held responsible for late arrival at or missing an event. Refunds will not be given unless we receive refunds from suppliers.

  • Flights

Routings: Direct flights may touch down on-route for re-fueling or passenger embarkation. If the aircraft is re-fueling you may be asked to disembark while this is carried out. A non-stop flight involves no touch downs between take off point and landing point. All Airlines reserve the right to re-route their aircraft without due notice and change the Aircraft type. Should the Aircraft type be changed, this may have an impact on your pre-seating.

  • Check In

Generally, you will need to check in at least three hours before departure for flight. If you fail to do so by the minimum time, you are likely to be refused admission to the flight. In the event of your being refused admission to any flight or destination, country, or the United States on return by the airline or any government authority, we will not be under any liability to you and will not be able to assist you. In the event of our being able to make alternative travel arrangements for you, you will be responsible for meeting all costs involved. Most Airlines now offer an on-line check in service which you can use 24 hours before your flight. You will still need to be at the Airport 3 hours before your flight to use the bag drop service at check in. We will send you details with your tickets and advise you to use this to ensure you seating is confirmed. At airports where emigration pre clearance is required, it recommended you arrive at least 4 hours prior to departure. Checking in for a ferry is usually 1 hour prior departure to allow for boarding. Hotel check in is usually permitted from 4pm on the day of arrival. Earlier check in can often be requested in good time prior to travel, is usually chargeable and may be equivalent to an extra night fee.

  • Delays, Missed Transportation, and Other Travel Information

If you or any other member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately. If you or any member of your party misses any sector (leg) of a flight, the remaining sectors (legs) of your flight may automatically be cancelled by the airline without notice or compensation. Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances.

  • Infants

To be classed as an infant in accordance with the Air Navigation Regulations, a child must be under 2 at the date of return travel. At present, an infant is permitted to travel on an adult’s lap or, if between 6 months and 2 years old at the date of return travel, in a car seat. If travelling in a car seat, the infant will occupy its own seat and will therefore be liable to pay a child’s price for that seat. Any car seat used must be approved by the airline and it is your responsibility to ensure that your particular seat is acceptable. Please therefore check this point with us at the time of booking.  

  • Children

To be classed as a child in accordance with the Air Navigation Regulations, the child must be under 12 years of age. However, some Airlines and Hotels may vary this.

  • Luggage

We will not accept responsibility for loss or damage to luggage, except upon proof of negligence of our company or team members and of damage in excess of normal wear and tear. Lack of proper care towards your luggage could result in your claim being turned down. All Airlines have a lost/damaged bag policy and you will have to make any claims direct with them. The tour operators are not liable for lost property on the coach or otherwise.

  • Resort Fees

Certain hotels and resorts levy guests directly in resort with fees for the use of various facilities. If use of these facilities has been included in your package, we will outline the terms. Otherwise, we have no control over these charges and as such they must be paid by the customer directly to the hotel or resort.

  • Departure Taxes

We make every effort to include all taxes in the price of our tours. However certain countries impose a local departure tax at the airport, notably in the Caribbean, the Bahamas and Africa. These taxes are not included in the price of your tour and must be paid for locally by the passengers in your group.  

  • Pre-Travel Health and Advice

The United States Department of State may have issued information about your tour destination. You are advised to check this information shortly before departure on the internet.

  • Data Protection

The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of you travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies.

  • Severability

If any provision of our Agreement, including these Terms and Conditions, held to be or made illegal, invalid, or unenforceable, the remaining provisions of the Agreement are not affected.